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We are delighted to bring the enchantment of Turkish craftsmanship to our international audience. Our dedication is not only to showcase Turkey's exceptional products but also to ensure they reach you wherever you are in the world, seamlessly and securely.

 

Shipping Options

At EFENDINA PAZAR, we understand that timely and reliable delivery is crucial to your shopping experience. Therefore, we offer two tailored shipping options designed to meet your needs, no matter where you are in the world:

Standard Shipping: Our most cost-effective option ensures your items are delivered within 7 to 10 days. It provides a perfect balance between speed and economy.

Express Shipping: Our Express Shipping option delivers your items to you within 4 to 7 days.

Both options are facilitated through reputable international shipping partners, ensuring your order arrives safely and as quickly as possible.



Special Shipping Considerations

To ensure the highest satisfaction and to accommodate the unique nature of our products, we kindly ask for your attention to the following special shipping considerations:

Product-Specific Delays: Some of our curated items, due to their unique sourcing or craftsmanship requirements, might require additional time before they are ready to be shipped. This is especially true for products that need to be procured or assembled before they can begin their journey to you. We commit to communicating any such potential delays clearly at the time of purchase.

Custom Orders: At EFENDINA PAZAR, we offer the option to customize certain products to your liking. These custom orders are crafted specifically for you, which means they might take a bit longer to prepare. The added time ensures that every detail meets your expectations, resulting in a truly personalized product worth waiting for.

In both cases, we are dedicated to transparency and communication throughout the process. Should your order include items that require extra time for preparation or customization, we will provide detailed information regarding the expected timelines and any additional steps required on your part.



Additional Verification for Shipping

Verification Requirement: For certain orders, we may request additional information, such as an ID number, to comply with shipping company requirements. This step ensures your package is processed smoothly and securely through customs and delivery services.

Privacy and Security: Please rest assured that all personal information provided for shipping verification is handled with the utmost respect for your privacy and security. EFENDINA PAZAR is committed to protecting your data and uses it solely for the purpose of fulfilling your order.

Request Process: Should additional information be needed, our customer service team will reach out to you directly via email or phone. We kindly ask for your prompt cooperation to avoid any delays in shipping your order.

Importance of Accuracy: Providing accurate and complete information is crucial for avoiding delays or issues with delivery. Inaccurate or incomplete information may result in shipment delays or additional charges for which EFENDINA PAZAR cannot be held responsible.



Calculating Shipping Costs

By Weight, Price, and Destination: Our shipping fees are meticulously calculated based on the weight of your items, the total price of your order, and the final destination country. This method allows us to fairly assess the cost of delivering your Turkish treasures directly to your doorstep, ensuring that you only pay what is necessary for the safe and timely arrival of your products.

Dynamic Pricing at Checkout: As you add items to your cart and proceed to checkout, our system dynamically calculates the exact shipping cost for your order. This calculation considers all the factors mentioned above, providing you with a clear and accurate shipping fee before you finalize your purchase. There are no hidden costs or surprises – just the value of connecting you with authentic Turkish goods.

Customs, Duties, and Taxes: Please note that international shipments may be subject to customs fees, duties, and taxes, which are not included in our shipping costs. These charges are determined by the destination country and must be paid by the recipient upon arrival. We recommend consulting your local customs office for more information about potential charges to avoid any unexpected fees.



Processing Timeframes

Standard Processing Time: Under typical circumstances, your order will be processed and ready for shipping within 3 working days from the date of purchase. This timeframe allows us to carefully prepare, pack, and dispatch your items, ensuring everything is in perfect condition before it leaves our hands.

Peak Periods and Holidays: During high-demand periods, such as major sales events, holidays, and special promotions, processing times may be extended to up to 5 working days. This is due to the increased volume of orders we receive during these times. We strive to keep these delays to a minimum and work diligently to get your order on its way to you as quickly as possible.

Custom and Pre-Order Items: For custom-made or pre-order items that require additional time for creation or sourcing, we will provide specific processing times on the product page. These items are crafted or procured with special attention to your preferences or needs, which may extend the preparation time before shipping.

Communication and Updates: EFENDINA PAZAR is committed to keeping you informed every step of the way. Should there be any change or expected delay in processing your order, we will promptly notify you via email. Additionally, our customer service team is always available to provide updates and answer any questions you may have regarding your order's status.

Efficiency and Care: While we aim to process all orders as swiftly as possible, our priority is ensuring that your items meet our high standards of quality and care. From the moment you place your order to when it arrives at your doorstep, we are dedicated to making your EFENDINA PAZAR experience exceptional.

Packaging: We ensure your items are securely packaged, maintaining their quality while reflecting the elegance of Turkish products.


 

Detailed Order Tracking

Tracking Information: Within 24 hours of your order being dispatched, you will receive an email containing your tracking number along with a link to the shipping company's tracking page. This enables you to see real-time updates on the location and status of your package.

How to Track Your Order: Simply click on the link provided in your dispatch email, and you will be directed to the shipping company's website, where you can enter your tracking number to view the current status of your shipment. This feature is available 24/7, giving you access to up-to-the-minute information regarding your order.

Assistance with Tracking: If you encounter any issues with tracking your order, or if you have not received your tracking information within the specified timeframe, please reach out to us. Our customer service team is available to assist you through live chat on our website, our social media pages, email, or the contact form on our website. We're here to help ensure that you receive your order promptly and securely.

Additional Support for Lost or Delayed Packages: In the rare event that your package is delayed or lost in transit, please contact us immediately. We will work closely with the shipping company to resolve the issue as quickly as possible and keep you updated on the progress. Your satisfaction and peace of mind are our top priorities.



Returns and Exchanges

14-Day Return Policy: You have 14 days from the date you receive your items to initiate a return. We want you to feel confident and satisfied with your purchases, so if for any reason you're not completely happy, we're here to help make it right.

Condition for Return/Exchange: To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Additionally, you’ll need to provide the receipt or proof of purchase.

How to Initiate a Return/Exchange: To begin the return process, please contact us at merhaba@efendina.com. Include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will review your request and send you detailed instructions on how to proceed, including a return shipping label.

Processing Returns: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchange Process: Should you prefer to exchange an item for a different size, color, or another product, please specify this when initiating your return. Exchanges are subject to inventory availability. We will do our best to accommodate your request and ensure you receive an item that meets your needs and expectations.

Non-Returnable Items: Please note, custom orders (such as special orders or personalized items), personal care goods (like beauty products), and food goods are not eligible for return due to the nature of these items.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.



For more detailed answers to your shipping and order questions, visit our FAQ section. This includes changes to shipping addresses, handling lost packages, and more.