Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked

questions about EFENDINA PAZAR, products, policies, and more

What Shipping Methods Are Available?

Efendina Pazar specializes in international shipping from Turkey to the world, offering two primary shipping options to cater to your needs: Standard and Express. Both options ensure that your items are delivered efficiently and securely to your doorstep.

What Payment Methods Are Accepted?

We accept a wide range of payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. The available payment options may vary depending on your country, but we strive to support the most widely used methods for your convenience.

Do You Ship Internationally?

Yes, Efendina Pazar exclusively offers international shipping from Turkey to customers worldwide. Our mission is to share the beauty and quality of Turkish products with a global audience.

Is Buying Online Safe?

Absolutely. We partner with the most reputable payment gateways to ensure the highest level of security for your transactions. Your online safety and privacy are our top priorities, providing you with a secure shopping experience.

How Many Days Does Shipping Take?

Standard Shipping: This cost-effective option delivers your items within 7 to 10 days, offering a perfect balance between speed and economy.

Express Shipping: For faster delivery, our Express Shipping option gets your items to you within 4 to 7 days.

What Is Efendina's Return Policy?

Efendina Pazar offers a 14-day return policy on eligible items. Please refer to our detailed return policy for specific terms and conditions. We aim for a hassle-free return process to ensure your satisfaction.

Are There Any Customs and Import Charges?

Shipments may be subject to customs fees, duties, and taxes, which are not included in our shipping costs. These charges are determined by the destination country and must be paid by the recipient upon arrival. We advise consulting your local customs office for more information about potential charges to avoid any surprises.

How Do I Update My Shipping or Payment Information?

Log into your account and visit the "My Account" section to update your shipping address, payment methods, and other personal details, ensuring a smooth shopping experience.

What Happens if a Product is Out of Stock After I Order?

In the unlikely event that a product becomes unavailable after your order is placed, we'll promptly notify you to offer a replacement or refund. Our goal is to resolve such issues to your satisfaction.

Can I Place an Order Over Social Media or WhatsApp?

Yes, we encourage customers to place orders through our social media accounts or WhatsApp number for a personalized service experience. This method allows for direct communication and assistance throughout the ordering process.

How Are Shipping Costs Calculated?

Shipping costs are based on the weight, dimensions of your order, and the destination. Estimated shipping costs will be provided during the checkout process for your convenience.

Where Do Efendina Pazar Products Come From?

Efendina Pazar is proud to partner with the highest quality and most renowned brands and manufacturers in Turkey. Our close collaboration ensures that we offer a curated selection of authentic and exceptional products, reflecting Turkey's rich heritage and craftsmanship.

How Can I Find More Information About a Product?

Detailed descriptions, specifications, images, and customer reviews for each product are available on our website. Should you need more information, our customer service team is ready to assist you with any inquiries.

Are All Products on Efendina Pazar Handmade?

Our product range includes both handmade items, crafted by skilled Turkish artisans, and factory-made goods from well-known brands that adhere to high-quality standards. Each product page specifies the nature of its creation.

How Do I Know if a Product is in Stock?

Product availability is updated in real-time on each product page. If an item is temporarily out of stock, you may opt to receive notifications for its return.

Can I Request a Custom Order?

For select products, custom orders are available. Additionally, you can add a note to each product in your order to specify any custom requests. Our team will do their best to accommodate your needs. For detailed inquiries, please reach out to our customer service.

How Are Your Products Tested for Quality?

Efendina Pazar does not manufacture products but takes great care in selecting partners who are known for their high-quality standards. By offering products from well-established and reputable brands, we ensure that each item meets our criteria for excellence.

Is There a Warranty on Products Sold on Efendina Pazar?

Specific products may come with a manufacturer's warranty, the details of which can be found on the product's page. For products without a manufacturer's warranty, Efendina Pazar provides a satisfaction guarantee within our return policy terms.

How Can I Leave a Review for a Product?

We highly encourage you to share your experience by leaving a review on the product page following your purchase. Your insights are invaluable to our community and to us in maintaining the quality and satisfaction of our offerings.

Are There Any Restricted Products That Cannot Be Shipped Internationally?

Some products may be subject to international shipping restrictions due to regulations. Please refer to the product details for specific shipping limitations or contact our customer service for further assistance.

What Should I Do If I Receive a Damaged Product?

If you receive a damaged item, please reach out to our customer service team without delay. We will assist you through the return process and discuss options for a refund or replacement.

How Can I Find Out About New Products?

To stay informed about our newest product additions, subscribe to our newsletter, follow us on social media, or visit our website regularly. We continuously update our selection with exciting new offerings from Turkey's finest brands.

How Do I Create an Account on Efendina Pazar?

Creating an account is simple and offers a smoother shopping experience. Click on the "Sign Up" button on our homepage, fill in the required fields, and follow the instructions. An account allows you to track orders, save favorite products, and manage your personal information.

I Forgot My Password. How Can I Reset It?

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password.

How Can I Update My Account Information?

Log in to your account and navigate to the "My Account" section. Here, you can update your personal information, including shipping addresses, payment methods, and contact details.

Can I Track My Order Through My Account?

Yes, once logged in, you can track your order's progress directly from your account dashboard. You'll find detailed information about shipping and delivery status for your orders.

How Can I Delete My Account?

If you wish to delete your account, please contact our customer service team for assistance. We'll guide you through the process and help address any concerns you might have about your account.

How Can I Contact Customer Service About My Account?

Our team is ready to assist you with any account-related inquiries through multiple channels: live chat, our "Contact Us" page, social media platforms, and email merhaba@efendina.com . Choose the most convenient option for you, and we'll ensure your questions are promptly addressed.

What Should I Do If I Encounter Technical Issues With My Account?

For any technical issues, such as difficulty logging in or navigating the site, please reach out to our customer service team. We recommend describing the issue in detail, including any error messages received, to help us resolve it quickly.

How Can I View My Order History?

Your order history is accessible through your account dashboard. Here, you can review past purchases, track current orders, and re-order items with ease.

Are My Personal and Payment Information Secure?

Absolutely. Efendina Pazar employs advanced security measures to protect your personal and payment information. Your data is encrypted and securely stored, ensuring privacy and safety.

How Do I Subscribe/Unsubscribe From Email Newsletters?

To subscribe to our newsletters, enter your email in the subscription box available on our homepage or through your account settings. To unsubscribe, click the "unsubscribe" link at the bottom of any newsletter email, or adjust your account preferences.

What Should I Do If I'm Having Trouble Accessing the Website?

If you're experiencing difficulties accessing Efendina Pazar, first, try clearing your browser's cache and cookies, and ensure you are using the latest version of your browser. If the issue persists, contact our customer service team for further assistance.

The Website Is Loading Slowly. What Can I Do?

Slow loading times can be caused by various factors, including your internet connection or high traffic on our site. We recommend refreshing the page or attempting to access our site at a later time. If the problem continues, please inform our customer service team.

How Can I Ensure My Browser Is Compatible With Your Website?

Efendina Pazar is designed to work efficiently across all modern browsers. For the best experience, we recommend using the latest versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

I'm Experiencing Issues Completing My Purchase. What Should I Do?

Ensure that all required fields in the checkout process have been filled correctly, including your payment details. If you're still facing issues, please reach out to our customer service team for assistance without completing your transaction multiple times to avoid potential multiple charges.

How Do I Report a Problem With the Website?

If you encounter any technical issues or errors on our website, please contact our customer service team with a detailed description of the problem, including screenshots if possible. This will help us identify and resolve the issue more efficiently.

Are There Any System Requirements for Using the Website?

No specific system requirements are needed to browse Efendina Pazar, other than an internet connection and a supported web browser. Our website is optimized for desktop, tablet, and mobile devices.

What Should I Do If I Receive an Error Message While Shopping?

Take note of the error message and the actions leading up to it. Contact our customer service team with this information to help us quickly diagnose and solve the problem.

How Can I Improve My Shopping Experience on Mobile Devices?

For the best mobile shopping experience, ensure you are using a current operating system and browser version on your device. Our website is mobile-optimized for easy navigation and shopping on smaller screens.

Can I Save Items in My Cart for Later?

Yes, items added to your cart will remain there for a period of time, allowing you to return later to complete your purchase. However, please note that adding an item to your cart does not reserve or guarantee its availability.

Why Am I Not Receiving Confirmation Emails for My Orders?

If you're not receiving order confirmation emails, please check your spam or junk mail folder. To prevent this, add our email address to your contacts. If the issue continues, please contact customer service to ensure your account details are correct.

How Can I Contact Efendina Pazar?

Efendina Pazar offers several convenient ways for you to get in touch with us:

Live Chat: Available on our website for immediate assistance during business hours.

Contact Us Page: Fill out the form with your query, and we'll get back to you as soon as possible.

Social Media Platforms: Reach out to us on our official social media accounts for quick responses.

Email: Send your inquiries to merhaba@efendina.com, and our customer service team will respond within 24 hours.

What Information Should I Provide When Contacting Customer Service?

To help us assist you efficiently, please provide your order number (if applicable), the email address used for your account, and a detailed description of your query or issue.

How Quickly Can I Expect a Response?

Our goal is to respond to all inquiries as quickly as possible:

Live Chat and Social Media: Typically, within a few hours during business hours.

Email and Contact Us Form: We strive to reply within 24 hours.

Can I Contact Efendina Pazar for Product Advice?

Absolutely! Our customer service team is knowledgeable about our product range and happy to provide advice, recommendations, or answer any product-related questions you might have.

What Should I Do If I Haven’t Received a Response to My Inquiry?

If you haven’t received a response within the expected timeframe, please check your spam or junk email folder. For urgent matters, consider using another contact method, such as live chat or social media, for a faster response.

Is There a Customer Service Hotline?

Currently, Efendina Pazar primarily offers support through live chat, email, social media, and our contact us page. These channels ensure efficient and documented communication for resolving your inquiries.

Can I Provide Feedback About My Experience?

We highly value your feedback and encourage you to share your experiences, suggestions, or concerns. You can provide feedback via our contact us page, email, or through our social media platforms. Your input helps us continually improve our service.